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Complaints Procedure
Whilst we hope you enjoy your experience with Saint Pauls Healthcare, should you have any cause for complaint or concern, we trust this procedure will be of assistance to you.
If you are unhappy or concerned about anything whatsoever, please speak to the Manager in the first instance, either in person, in writing or by email or by telephone conversation. If you are dissatisfied with the outcome of your complaint, or should you feel it has not been dealt with to your satisfaction, you are welcome to write to the Director for the service at the address below.
Managing Director
St. Pauls Healthcare Limited
11 Trevose Road,
Truro
Cornwall
TR1 3QW
Telephone: 01872229836
admin@stpaulshealthcare.co.uk
The company shall undertake to resolve all complaints within 28 days of them being received.
If you are not satisfied with the outcome, you may refer your complaint to the Local Government Ombudsman for investigation. They can be contacted at:
Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH
Telephone: 0300 061 0614 or 0845 602 1983
Fax: 024 7682 0001
Email: advice@lgo.org.uk
Website: www.lgo.org.uk
The regulatory body for inspecting Care Homes is:
Care Quality Commission (CQC)
Citygate
Gallowgate
Newcastle Upon Tyne
NE1 4PA
Telephone: 0300 061 6161
You can also contact the Adult Care Department within Cornwall County Council Social Services Department by telephoning Customer Services at 01522 782155
Or write to your Local Services at:
Adult Care Cornwall Area
Roscadghill Parc,
Heamoor,
Penzance
TR18 3QQ
Telephone: 03001234131